Refund Policy

Daily Walk in the Word subscriptions are processed exclusively through Stripe, not the Apple App Store or Google Play. We are dedicated to fairness and transparency in our refund policy. Since our content is digital and instantly accessible, digital content refunds are limited and issued only under specific circumstances outlined below. Please also note our approach to subscription cancellations.

Refunds for digital content may be considered for: 

- Duplicate payments or double billing 

- Technical issues that prevent you from accessing the App after confirmation 

- Billing system errors caused by our platform 

To request a refund, which falls under our refund policy, please contact us at: 

billing@roderickglatt.org 

We may request: 

- Proof of issue 

- Screenshots 

- Transaction details 

Additionally, if you are looking into subscription cancellations, please ensure to follow the necessary steps outlined in our policy.

Refunds will not be issued under our refund policy for: partial billing periods after subscription cancellations, accidental subscription renewals, user dissatisfaction with devotional content, device incompatibility, and failure to use the app. Please note that digital content refunds are not applicable in these cases.

Canceling your subscription will stop future charges, but please note that our refund policy states that it does not provide digital content refunds for any previous charges. You can initiate subscription cancellations anytime via: Manage Subscription inside the app or through the Stripe subscription email link.

If a refund is approved under our refund policy for digital content refunds, it will be processed back to the original payment method. Please note that refunds may take 5–10 business days to reflect, depending on the bank. This applies to all subscription cancellations as well.